Last Updated: March 6, 2026

MDrepairs · Lincroft, New Jersey

These Terms and Conditions ("Terms") govern your use of the services provided by MDrepairs ("we," "us," or "our"), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.

1 Services Provided

We provide cellphone and electronic device repair services, as well as data recovery services for hard drives, SSDs, flash drives, SD cards, and other storage media. We will diagnose the problem with your device and provide you with an estimate for the repair or recovery. We will only perform the work if you approve the estimate.

2 Estimates & Payment

Estimates are provided based on our initial assessment of the device. The actual cost of the repair or recovery may vary if additional issues are discovered during the process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.

Payment is due upon completion of the repair or recovery.

A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.

3 Data Loss

Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process. While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.

4 Warranty

We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty which differs based on the repair services.

The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.
The warranty is void if the device is opened or tampered with by anyone other than us.
To claim warranty service, you must return the device to us with proof of purchase.

5 Limitation of Liability

To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair. We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6 Abandoned Devices

If you fail to pick up your repaired device within 90 days after we notify you that it is ready, we may consider the device abandoned. We will attempt to contact you via phone and email before considering a device abandoned.

We will make reasonable efforts to contact you before disposing of an abandoned device.
We may sell or otherwise dispose of abandoned devices to recoup our costs.

7 SMS/Text Messaging

We use SMS/text messaging through our point-of-sale (POS) to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.

Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from MDrepairs for the specified purposes. You may provide consent verbally.

Opt-Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.

Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs.

Message and Data Rates May Apply. Check with your mobile carrier for details.

Permitted Message Types:

Appointment Reminders
Repair Updates (diagnostic complete, parts ordered, repair completed)
Missed Call follow-ups
Review Requests after completed repairs

We will not share your mobile number with any third parties for their own marketing purposes.

8 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey without regard to its conflict of law principles.

9 Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in New Jersey.

10 Entire Agreement

These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.

11 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12 Changes to These Terms

We may update these Terms from time to time. We will post any changes on our website and update the "Last Updated Date" at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.

13 Contact Us

MDrepairs

644 Newman Springs Road, Suite A, Lincroft NJ 07738

(732) 933-7717

info@mdrepairs.com

Service-Specific Terms

The following terms apply to specific services offered by MDrepairs.

Diagnostics

We charge a $100 diagnostic fee for all devices, including hard drives, flash drives, SD cards, SSDs, and cell phones. This fee covers the time and expertise required to perform a detailed evaluation of your device, including disassembly (when necessary), board-level inspection, and assessment of recovery potential.

If you choose to proceed with the recovery, the diagnostic fee will be applied toward the final cost.

Customer Authorization & Engagement

By sending your device, you authorize MDrepairs to inspect, evaluate, and attempt data recovery or repair services as requested. You affirm that:

You are the rightful owner or have legal authorization for the equipment, data, and media.
You grant MDrepairs permission to access, diagnose, and repair the submitted device.
You understand this engagement constitutes a binding agreement under the attached work order.

Hard Drive Data Recovery Acknowledgment

By authorizing data recovery services, you acknowledge and agree to the following:

You authorize MDrepairs to attempt data recovery on your malfunctioning hard drive.
You confirm the submitted drive contains the data you are requesting to recover.
You understand that the drive may need temporary repair to extract data.
You consent to your recovered data being copied to new media; the original drive may be left inoperative.
You accept responsibility for shipping both to and from MDrepairs and understand that MDrepairs is not liable for shipping damage or loss.
MDrepairs will retain a copy of your recovered data for two weeks post-service, after which all copies will be permanently deleted.
You release MDrepairs from liability for drive failure, data loss, theft, or additional damage during recovery.
If recovery is successful, you will receive the data on a USB flash drive or hard drive.
You are responsible for backing up the recovered data upon receipt.
You will review your recovered data within 7 days of receipt and notify MDrepairs of any issues.

Shipping Policy

Provide complete return shipping instructions on your mail-in form.
MDrepairs is not liable for transit damage if no insurance is requested.
Devices sent in generic packaging will be returned in similar packaging at the customer's risk.
If you provide your own shipping label, you must include insurance. MDrepairs cannot insure third-party labels.
Orders must be equal to or exceed the shipping cost. Orders under this threshold may be canceled.

Recovery efforts may result in partial or total data loss.
No guarantees are made regarding the success of data recovery.
MDrepairs is not liable for direct or indirect damages, including loss of data, income, or equipment condition.
Even successful recoveries may yield incomplete or corrupted files due to the nature of the damage.

Confidentiality

MDrepairs treats all customer data, devices, and personal information as strictly confidential.

Access Controls: Access to customer data and devices is restricted to authorized MDrepairs personnel who require access to perform the requested services.

Physical Security: Customer devices and storage media are stored in a secured facility with controlled access. Devices are tracked through our work order system from intake through return.

Data Handling: During the recovery or repair process, customer data is accessed only to the extent necessary to perform the requested service. We do not review, copy, distribute, or disclose the contents of customer data except as required to complete the service or as required by law.

Data Destruction: Upon completion of service, all working copies of customer data are permanently and securely deleted. For data recovery services, retained copies are deleted two weeks after delivery.

No Disclosure: We will not disclose customer data to any third party except: (a) as necessary to perform the requested service with prior consent; (b) as required by applicable law; or (c) as authorized under a separate written agreement.

Regulated & Sensitive Data

MDrepairs recognizes that certain customers may submit devices containing data subject to federal, state, or industry-specific regulations, including:

Protected Health Information (PHI) governed by HIPAA
Personally Identifiable Information (PII) subject to state data privacy laws
Financial records subject to the Gramm-Leach-Bliley Act (GLBA)
Legal or law enforcement data subject to confidentiality requirements

Separate Written Agreements: When services involve regulated data, handling will be governed by a separate written agreement (such as a Business Associate Agreement for HIPAA). In the event of conflict, the separate agreement shall control.

Customer Responsibility: Customers must notify MDrepairs in advance if their device contains data subject to regulatory requirements.

Enhanced Safeguards: For regulated data, MDrepairs implements additional administrative, physical, and technical safeguards including encrypted storage, documented destruction procedures, restricted access, and incident response procedures.

Manufacturer Warranty Notice

Manufacturer warranties may be voided by third-party diagnostics or repair. MDrepairs assumes no responsibility if your warranty is invalidated as a result of our service.

Evaluation Authorization

By selecting "Yes" on the mail-in form, you authorize MDrepairs to begin evaluation and agree to any applicable diagnostic fees as outlined in your work order.

Repair Risks

Electronic repairs carry inherent risks. Devices may become irreparable or suffer further damage.
Liquid-damaged devices may have hidden corrosion that causes failure during or after repair.
Glued screens (e.g., iPads) may crack during removal despite careful handling.
Touch ID/Face ID may fail during repair, particularly on Apple devices.
Devices with aging or defective GPUs (e.g., 2011 MacBooks, certain HP/Dell models) are prone to failure.

Estimates

Estimates are based on initial inspection and may change if new issues arise during service. You will be contacted for approval before any work beyond the original scope proceeds.

It is your responsibility to request an estimate in advance. If you send in your device without requesting an estimate, we assume permission to proceed within our standard pricing structure.

Pickup Policy & Storage

Devices must be picked up within 60 days of service completion.
After 60 days without customer contact, devices may be recycled or sold to recoup service costs.
Storage extensions can be requested. A $40/month storage fee applies after the 60-day period.

Limited Warranty

We offer a 90-day warranty on all repairs. This covers:

Repeat issues identical to those diagnosed in the original service.
Replacement parts used during repair.

This warranty does not cover unrelated issues or new problems that arise after service completion.

Questions About These Terms?

We're here to help clarify any policies or answer questions about our services.

644 Newman Springs Rd, Suite A, Lincroft NJ

Terms & Conditions